Frequently Asked Questions

Placing an Order

How do I place an order?

Browse our complete rental collections online, and contact us at 888-245-4044 or info@taylorcreativeinc.com with the specific items you're interested in, quantities needed, the event dates, times, and venue information. We’ll then send you a rental hold with the itemized pricing, trucking costs and availability for your event dates.

How long is your rental period?

All of our rental items are priced per piece and include up to a five day rental period. That way, if you need the items delivered the day before your event, or picked up the day after, there's no additional rental cost.

Can I view your products in a showroom?

We have a showroom in our New York office with a rotating selection of our most popular items. Please contact us at 888-245-4044 or info@taylorcreativeinc.com to set up an appointment. Our showroom is open by appointment only Monday through Friday, 11am – 4pm.

Do you have a printed catalogue?

Since our inventory is constantly updated to feature the best of the international design scene, we do not maintain a printed catalogue. Our entire rental collection is posted on our website, with product photos and dimensions listed on each product page.

Can you design our event space for us?

While we don't offer complete design services, we can work with you or your event producer to advise on the best items for your event space. We do recommend looking through our site and selecting items that you prefer in advance so that we can make suggestions based on your event details (venue, aesthetic, theme).

Payments & Fees

Do I need to put down a security deposit?

A non-refundable 50% security deposit is required 2 weeks in advance only for orders totaling $15K+. Payment is due in full via wire, check or credit card 1 week in advance of job start and is non-refundable, including trucking/labor, at that point. Please note that if you pay by wire/check, we may require your credit card information in the event of damages during your rental. In addition, all clients are required to sign our Terms of Rental.

How do I pay?

Clients can pay via check, credit card, or wire transfer. Taylor Creative accepts Visa, Mastercard, and American Express. Non-refundable payment is due in full 1 week (5 business days) in advance of the job start.

Do you offer any discounts or commission to the trade?

We do not offer discounts to the trade.

What if I don't want all the items on delivery? Is there a restocking fee?

There are no refunds offered on items returned due to a change of plans on-site or if items do not fit through any doors/hallways/elevators etc. Clients are solely responsible for making sure items fit in their event venue as planned.

What happens if something is damaged at my event?

If an item is damaged, we will try to clean or repair the item at no charge to the client. However, any losses, damages, major cleaning or repair charges beyond that will be invoiced and charged to the client's credit card.

Delivery & Setup

Does Taylor Creative offer delivery & pickup services?

Taylor Creative has a fleet of trucks operating from our locations in New York and Los Angeles. Our incredible trucking team will deliver & pickup 24/7, 365 days a year.

*Note: Taylor Creative's round-trip trucking is an additional cost to any rentals. Trucking cost is determined based on the delivery & pickup dates, times, and venue location; overtime surcharges may apply.


 

Does Taylor Creative deliver nationwide?

Yes, our New York location offers round trip trucking to the New York / New Jersey / Connecticut tri-state area, as well as Boston, Philadelphia, Washington DC, and other cities throughout the Northeast. Our Los Angeles location serves the Los Angeles, San Diego, and San Francisco markets, as well as major cities throughout the US, including Dallas, Denver, Las Vegas, Phoenix, Salt Lake City, and Seattle.

*Note: Rentals start from the date your items leave our warehouse and end on the date they are returned. Since our base rental period is up to five days, your order may incur an additional rental period if your event requires multiple days of transit time to/from our closest warehouse.


 

Can we do our own trucking?

Unfortunately we do not allow clients to handle their own trucking due to excessive damages.

Do I need to be at the event location when you deliver or pickup the items?

Yes, a client or representative must be present for both the delivery and pickup of rental items. Clients must provide an onsite contact with cell phone number for the order – this person is responsible for receiving and releasing the items, and signing that all items were received and returned in good condition.

Do you deliver and pickup during off-peak hours?

We deliver & pickup 24/7, 365 days a year. Round-trip trucking is in addition to the rental cost and is determined based on the delivery and pickup dates, times and venue; overtime surcharges may apply.

Cleaning Topics

How often do you clean the rentals

After each rental and 2x per year.