Take a look through our rental collection online, and then call or email us with your selected items, quantities you need and your event dates. Once we have this information, we will check availability and provide you with a rental quote.
We request that you confirm your order 72 hours in advance. Payment is due in full via check or credit card 48 hours before your rental is delivered.
We do offer same-day delivery if you need to receive your items on the day you place your order. However we recommend that clients place items on hold as early as possible to ensure availability.
Yes. The items on your rental "Hold" are simply on hold for your event dates. Your order is not confirmed until it becomes a "Reservation." A rental "Hold" should be confirmed and changed into a "Reservation" at least 72 hours in advance of the delivery date.
If you need to change any of the items or quantities on your order "Hold," you can do so at any time, as long as, any additional items being requested are available.
Client is responsible for verifying all order details. Changes or cancellations to the order provided less than 24 hours from event rental date and time are non-refundable. If the event is on a Monday, any changes or cancellations must take place by the Friday before.
If, upon delivery and inspection of your order, you notice that an item is damaged, we will work to replace the item as quickly as possible, or issue a refund as applicable.
If you no longer need an item due to a change of circumstances on-site or if the items do not fit through any doors/hallways/elevators etc., there is no refund offered on returned items. Clients are responsible for making sure items fit in their event venue as planned. In addition, a restocking fee of 25% of the rental cost may be assessed as well.
No. Payment is due in full 48 hours prior to delivery, either by check or with a credit card. In the event that you pay by check, we may require your credit card information in case of damages during your event rental.
Our base rental period is five days. We also do longer-term rentals, generally at a maximum of 2-3 weeks, with each additional rental period billed at 100%.
Yes. Our base rental period is five days so you can schedule the pick-up and delivery around your actual event date, on the days that work for you.
Pricing is as quoted. We do not offer discounts to the trade.
Clients can pay with either a check, credit card, or debit card. Taylor Creative accepts Visa, Master Card, and American Express. Payment is due in full 48 hours before any rentals are delivered.
Yes. Taylor Creative NYC Branch offers round trip trucking to the NY/NJ/CT tri-state area, as well as most parts of the East Coast and Midwest. Our Las Vegas location offers round trip trucking in the Las Vegas area, and also services major west coast cities, including Los Angeles and Phoenix. Our new Palm Beach, Florida location offers round trip trucking to all of Florida and most of the South.
If your event is not in these areas, we can recommend a third-party trucking company to service events across the country.
Please note: Rentals start from the date your items leave our warehouse and end on the date they are returned. Since our base rental period is five days, your order may incur an additional rental period if your event requires multiple days of transit time to/from our warehouse.
*Note: Taylor Creative's RT trucking is an additional cost to any rentals.
Taylor Creative New York round trip trucking to the NY/NJ/CT tri-state area, as well as most parts of the East Coast and Midwest. Our drivers pick-up and deliver 24 hours a day, seven days a week.
Taylor Creative Las Vegas also offers round trip trucking 24 hours a day in the Las Vegas area, as well as to Los Angeles and Phoenix.
Taylor Creative Palm Beach offers round trip trucking to all of Florida and most of the South.
View our map of delivery locations here.
Trucking prices are in addition to rental costs, and estimates depend on the size of the order and delivery / pickup dates & hours (regular vs. overtime hours etc.) Please contact us toll-free at 1-888-245-4044 or at info@taylorcreativeinc.com for additional information.
If your event is not in these areas, we can recommend a third-party trucking company to service events across the country.
Yes, a client or representative must be present for both the delivery and pick-up of rental items. Clients must provide a name and cell phone number for an on-site contact to be responsible for receiving and releasing the items, and signing that all items were received and being returned in good condition.
We deliver 24 hours a day. Round-trip trucking is in addition to the rental cost and is determined based on the delivery and pickup dates, times and venue. A late-night surcharge is applied for pick-ups and deliveries after 1AM.
Most of our furniture arrives assembled. Our drivers will unwrap and place all items inside the venue, however they do not do any decorative touches/placements/final prep movements etc.
Clients are responsible for set-up of any specialty pieces such as the algue, the inflatable room, chandeliers and lighting, etc.
If an item is damaged, we will try to clean or repair the item at no charge to the client. Any losses, damages, major cleaning or repair charges however will be invoiced and charged to the client's credit card.
No, our items are strictly for rental only.
No, we do not offer sub-rentals, but please feel free to have your clients contact us directly.
All of our product photos and dimensions are listed online for your convenience. Should you wish to see our collection in person, we also schedule client visits to our showroom and warehouse on an appointment-only basis Mondays through Fridays from 10am to 4 p.m. Please call us toll-free at 1-888-245-4044 or email info@taylorcreativeinc.com to set up an appointment.
We sample select items in our New York office. Please contact us toll-free at 1-888-245-4044 or at info@taylorcreativeinc.com for more details.
At Taylor Creative, we work with our clients to transform regular event spaces into sleek modern environments that are based on the client's needs as well as the essence of their brand. This service is fee based.
To see some of our recent projects, click here.
For more information, please contact our New York office toll-free at 1-888-245-4044 or email info@taylorcreativeinc.com.
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